Flexicleans Terms and Conditions
- Introduction
Welcome to Flexicleans! These Terms and Conditions (“Terms”) govern your use of our website, services, and products. By accessing or using Flexicleans.com or its associated domains, you agree to comply with these Terms. If you disagree with any part of these Terms, you may not access the website or use our services.
- Service Description
Flexicleans provides professional cleaning services for residential and commercial properties in the United Kingdom. Our services include but are not limited to regular cleaning, deep cleaning, end of tenancy cleaning, and specialized cleaning services.
- Booking and Payment
a. Booking: Customers can book our services through our website, by phone, or via email. Bookings are subject to availability.
b. Payment: Payment for services is due at the time of booking unless otherwise agreed upon. We accept payment via credit/debit cards, bank transfers, or cash.
c. Cancellations: Customers may cancel or reschedule bookings with at least 24 hours’ notice. Cancellations made less than 24 hours before the scheduled service may be subject to a cancellation fee.
- Service Provision
a. Access: Customers are responsible for providing access to the premises at the scheduled time. Failure to provide access may result in a cancellation fee.
b. Supplies: Flexicleans will provide all necessary cleaning supplies and equipment unless otherwise agreed upon.
c. Health and Safety: Our team will adhere to health and safety regulations while performing cleaning services. Customers are responsible for ensuring the safety of our staff during service provision.
- Customer Responsibilities
a. Accuracy: Customers must provide accurate information when booking our services.
b. Cooperation: Customers are required to cooperate with our staff and provide necessary instructions for the cleaning service.
c. Payment: Customers must make payment for services in a timely manner as outlined in section 3.
- Liability
a. Damage: Flexicleans will take reasonable care when providing cleaning services. However, we are not liable for any damage caused to the property due to pre-existing conditions or negligence on the part of the customer.
b. Loss: We are not liable for any loss of items or valuables during the cleaning process.
- Intellectual Property
All content on the Flexicleans website, including text, images, and logos, is the intellectual property of Flexicleans and may not be used without permission.
- Privacy
Flexicleans respects the privacy of our customers. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
- Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom.
- Changes to Terms
Flexicleans reserves the right to modify or update these Terms at any time without prior notice. Continued use of our website or services after any such changes shall constitute your consent to such changes.
- Contact Information
If you have any questions or concerns about these Terms, please contact us at hello@flexicleans.com.
By using Flexicleans’ website or services, you agree to these Terms and Conditions. Thank you for choosing Flexicleans!